Terms and Conditions

Terms of website use

1 General Terms

  1. This page details the terms of use by which you may make use of Bounce’s website (the "Bounce Website"), whether as a guest or a registered user. Please read these terms carefully. By using the Bounce Website, you indicate that you accept these terms of use including the terms of Bounce’s Privacy Policy and that you agree to abide by them. If you do not agree to these terms of use, please do not use the Bounce Website.
  2. The Bounce Website is a site operated by Brightstar Logistics Pte Ltd trading as Bounce Mobile (“Bounce”). Bounce is registered in Singapore with a Singapore Company UEN: 200502127E
  3. Bounce aim to update the Bounce Website regularly, and may change the content at any time. If the need arises, Bounce may suspend access to the Bounce Website, or close it indefinitely. Bounce will make every effort to ensure that all the information on the Bounce Website is as accurate as possible at all times and in the event of an error Bounce will endeavour to correct such error as soon as reasonably possible.

2 Use of the Bounce Website

  1. Access to the Bounce Website is permitted on a temporary basis and Bounce reserves the right to withdraw or amend the service Bounce provide on the Bounce Website without notice (see below). Bounce will not be liable to you if for any reason the Bounce Website is unavailable at any time or for any period including any inability to access Bounce’s website caused by your equipment or the internet connection you use to access Bounce’s website. You are responsible for making all arrangements necessary for you to have access to the Bounce Website.
  2. From time to time, Bounce may restrict access to some parts of the Bounce Website, which may include restriction to users who have previously registered with Bounce.
  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Bounce’s security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Bounce will not be responsible or liable in any way in the event you suffer any loss or damage following any unauthorised use or misuse of your password. Bounce have the right to disable any user identification code or password, whether chosen by you or allocated by Bounce, at any time, if in Bounce’s opinion you have failed to comply with any of Bounce’s terms and conditions.
  4. When using the Bounce Website, you agree that you will use the Bounce Website only for lawful purposes.
  5. Specifically, you may not use the Bounce Website:
    1. in any way that breaches any applicable local, national or international law or regulation;
    2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    3. to send, knowingly receive, upload, download, use or re-use any material which is defamatory, obscene, offensive, threatening, abusive, vulgar, hateful or inflammatory, discriminatory or which infringes the intellectual property rights of any third party;
    4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and/or
    5. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  6. You also agree not to:
    1. reproduce, duplicate, copy or re-sell any part of the Bounce Website in contravention of the provisions of these terms of use;
    2. use systematic, repetitive or any other methods which are designed to obtain a large number of quotes or other pricing and related information from the Bounce Website; and/or
    3. not to attack (through denial of service, distributed denial of service or otherwise) or access without authority, interfere with, damage or disrupt:
      1. any part of the Bounce Website;
      2. any equipment or network on which the Bounce Website is stored;
      3. any software used in the provision of the Bounce Website; or
      4. any equipment or network or software owned or used by any third party.
    A breach of section f (iii) above may result in you committing a criminal offence under the Computer Misuse and Cybersecurity Act or similar legislation. Bounce will report any such breach to the relevant law enforcement authorities and Bounce will co-operate with those authorities by disclosing your identity
  7. Bounce reserves the right to determine, in its absolute discretion, when a breach of these terms of use, breach of the terms of supply or other abuse of the Bounce Website or system has taken place. If Bounce determine that a breach of these terms of use, breach of the terms of supply or abuse of the website or system has taken place, Bounce reserve the right to suspend or permanently prohibit your use of the website including deleting your account and banning you from using Bounce’s services. Where Bounce determine that a breach of these terms of use, breach of the terms of supply or abuse of the website or system has occurred, Bounce may refuse to pay to have your mobile device shipped back to you but Bounce will make it available for your collection provided that, if you have supplied a counterfeit device, it will be destroyed or provided to the relevant authorities. Examples of breach of the terms of supply include but are not limited to submitting a counterfeit mobile device as genuine or submitting an obviously different model mobile device as a more recent and more expensive model.

3 Bounce Website rights

  1. Bounce is the owner or the licensee of all intellectual property rights in the Bounce Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  2. You may print off one copy, and may download extracts, of any page(s) from the Bounce Website for your personal reference only.
  3. You must not otherwise reproduce any copies of any materials you have printed off or downloaded in any way including any illustrations, photographs, video or audio sequences or any graphics.
  4. You must not use any part of the materials on the Bounce Website for commercial purposes without obtaining a licence to do so from Bounce or Bounce’s licensors.

4 The Bounce Privacy Policy

Bounce will process information about you in accordance with Bounce’s Privacy Policy which can be found at the Bounce’s Privacy Policy page. By using the Bounce Website, you consent to such processing and you warrant that all data provided by you is accurate.

5 Linking to and from the Bounce Website

  1. You may link to Bounce’s home page, provided you do so in a way that is fair and legal and does not damage Bounce’s reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Bounce’s part where none exists.
  2. You must not establish a link from any website that is not owned by you.
  3. The Bounce Website must not be framed on any other site, nor may you create a link to any part of the Bounce Website other than the home page. Bounce reserves the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with these terms and conditions.
  4. If you wish to make any use of material on the Bounce Website other than that set out above, please address your request to
  5. Where the Bounce Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Bounce have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement by Bounce of or an affiliation between Bounce and that third party or the products or services that they offer. You acknowledge and agree that Bounce is not responsible or liable (including for any loss or damage you suffer or incur as a consequence of your reliance on or purchase of) the content, advertising, products, services, or other materials on or available from such sites.

6 Bounce’s liability

  1. The material displayed on the Bounce Website is provided without any guarantees, conditions or warranties as to its accuracy or completeness. To the extent permitted by law, Bounce and other members of any group of companies associated with Bounce hereby expressly exclude:
    1. all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
    2. all liability for any loss suffered of incurred by you by your use, inability to use or reliance on the Bounce Website or any result derived from its use (or use of any websites linked to it), regardless of the nature of that loss, whether direct, indirect or consequential or damage incurred by any user in connection with the Bounce Website or in connection with the use, inability to use, or results of the use of the Bounce Website, any websites linked to it and any materials posted on it;
    3. liability for loss of income or revenue, liability for loss of anticipated savings, liability for loss of data, or any other loss or damage of any kind,
    however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  2. The above clause 6a) does not affect Bounce’s liability to you for:
    1. death or personal injury arising from Bounce’s negligence;
    2. fraudulent misrepresentation; or
    3. any other liability which cannot be excluded or limited under applicable law.
  3. Bounce will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Bounce Website or to your downloading of any material posted on it, or on any website linked to it.

7 Jurisdiction and applicable law

  1. The courts of Singapore will have exclusive jurisdiction over any claim arising from, or related to, a visit to the Bounce Website, including a breach of these terms of use. These terms of use are governed by Singapore law.
  2. If Bounce fails to exercise any of the rights or remedies to which Bounce are entitled under these terms, this does not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
  3. If any of these terms are determined by any competent authority to be invalid, unlawful or enforceable to any extent, such terms, will to that extent be severed from the remaining terms and the rest of the affected term and these terms shall continue to be valid to the fullest extent permitted by law.

8 Variations

Bounce may amend these terms of use at any time. You are expected to check this page from time to time to take notice of any changes that Bounce have made, as they are binding on you. Any changes made to these terms of use will be effective immediately when they are published on this website and your continued use of the website will constitute your acceptance of the change to the updated terms of use.

9 Your concerns

If you have any concerns about material which appears on the Bounce Website, please contact

Transactional Terms & Conditions

1 General Terms

  1. Please read these terms and conditions carefully before submitting your sell order via the Bounce Website. You should understand that by submitting an order, you agree to be bound by these terms and conditions of supply.
  2. You should print and keep a copy of these terms and conditions of supply for future reference.
  3. In confirming your sell order you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place a sell order via the Bounce Website.

2 How the contract is formed between Bounce and you

  1. The Bounce Website is only intended for use by customers registered with Bounce and residing in Singapore. At Bounce’s complete discretion Bounce may accept or reject orders from people outside of these territories.
  2. A contract with Bounce will be formed when Bounce receive your sell order. It will incorporate these terms and conditions and Bounce’s terms of use. Please click on the "How it Works" page for more information.
  3. You must own all rights in any mobile devices(s) that you send to Bounce. By sending your sell order you declare that you are the true and rightful owner of, and have good title to, the enclosed mobile device(s) and as such, you confirm that you are legally authorised to sell or dispose of the mobile device(s) at your own discretion.
  4. Ownership of your mobile device(s) will pass to Bounce when we collect the mobile device(s) at the location provided by you at the time of submitting your sell order (“Collection Location”), in accordance with these terms and conditions.
  5. Bounce may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of Bounce’s rights or obligations arising under it, at any time during the term of the contract.

3 Consumers

  1. By placing an order through the Bounce Website, you warrant that:
    1. you are accessing the Bounce Website from Singapore;
    2. you are legally capable of entering into a binding contract;
    3. you are at least 16 years old;
    4. if you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your mobile device to Bounce for the price offered; and
    5. you and your parents or guardians release Bounce of any liabilities or claims that may arise if you send the mobile device to Bounce in breach of this warranty.
  2. If you are a consumer your statutory rights as a consumer are not affected by this contract.

4 Businesses

By placing an order through the Bounce Website in the course of a business, you warrant that you are:

  1. authorised to act on behalf of the registered business;
  2. based in Singapore;
  3. accessing the Bounce Website from Singapore;
  4. you have all necessary licences (including any applicable second hand trading licence) to enable you to sell your device to Bounce; and
  5. legally capable of entering into a binding contract.

5 Mobile Devices

  1. Each mobile device sold should match the make and model in the sell order you have completed.
  2. Each mobile device that we collect will be classified by Bounce as either 'Working' or 'Non-working' in accordance with the following:

    For a mobile device to be classified as 'Working' it must:

    1. Power On/Off – Device powers up and holds a charge
    2. Display – Touch screen functions properly
    3. Keys and Buttons - Mechanical keys and buttons function properly
    4. Display screen is not chipped or cracked and has no LCD bleeding or discoloration
    5. Enclosure is of original manufactures, not cracked, fractured or bent
    6. Battery is not swollen
    7. Keys and buttons intact and not partially cracked
    8. Find My iPhone/iCloud/Android/Google Smart Lock and/or Carrier activation locks and password have been disabled

    If a mobile device is “non- Working" (it does not comply with each and/or all of the criteria noted above) it will be classified as “Non-working” but please note that, notwithstanding it is classified as 'Non-working', it must:

    1. contain the battery; and
    2. not be crushed or broken to the extent that it is scrap value only in the reasonable opinion of Bounce as Bounce DO NOT accept mobile devices in such condition.

  3. All initial prices offered by Bounce will be provided on the assumption that your mobile device falls under each of the requirements of the Working classification for the make and model of your mobile device.
  4. If, on Bounce’s examination, a mobile device you have sent to Bounce fails to meet the Working requirement set out above Bounce will propose an adjusted price by email as a Non-working device (the “Revised Offer’). If you choose to decline the Revised Offer, Bounce shall return the mobile device the cost of such return will be borne by Bounce. Adjusted orders for any Non-working device will be automatically processed for payment at the price set out in the Revised Offer if you do not reply to the Revised Offer within 14 days of notification of such Revised Offer to you. Bounce will have the sole discretion in determining the appropriate classification of your mobile device as ‘Working’ or ‘Non-working’ and by agreeing to these terms and conditions you acknowledge and agree that if you do not respond to the Revised Offer within 14 days a binding contract will be established between Bounce and you at the price set out in the Revised Offer. In addition, Bounce do not accept mobile device(s) that are crushed or broken to the extent that it is scrap value only. Any device(s) that are received by Bounce in this condition will be destroyed and not returned to you. No payment will be provided to you for such device(s).
  5. You consent to the disclosure of personal information to Bounce in accordance with the terms of Bounce’s Privacy Policy which is set out on the Bounce Website.

6 Your responsibilities

  1. Bounce will accept mobile device battery chargers and accessories however these do not increase the value of your order.
  2. You are responsible for cancelling any network contract linked to each mobile device. Bounce is not responsible for any call costs arising before, or after, Bounce’s receipt of your mobile device, or arising from any other circumstances whatsoever.
  3. Please ensure you remove your SIM card before sending Bounce your mobile device. Bounce accepts no liability in the event that a SIM card is sent with a mobile device and charges are then incurred. You will continue to be responsible for such charges. Any SIM cards received by Bounce with your mobile device will not be returned and Bounce will destroy them.
  4. Except to the extent specified in Bounce’s Privacy Policy, you agree to release Bounce from all and any claims, losses or damages with respect to any data stored or contained in the mobile device or on any media used in conjunction with the mobile device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). Bounce accepts no responsibility in relation to the security, protection, confidentiality or use of such Data and it is your responsibility to ensure that such data is removed from the mobile device prior to you sending it to Bounce. If any Personal Information is contained on the mobile device which has not been deleted when Bounce receive it, Bounce will deal with that Personal Information in accordance with Bounce’s Privacy Policy.

7 Second-Hand Dealer Licence

  1. Bounce is a registered Second-Hand Dealer (Registration No. L/SD/000095/2013). As part of Bounce’s licence to operate under the Secondhand Goods Dealers Act, Bounce is required by law to obtain Proof of Identity (as set out in clause 7b) below) from every person attempting to sell goods to us. The required copies of proof of identity are detailed in the sales process and also defined below in clause 7 b).
  2. We must sight either a National Registration Identity Card (NRIC) or in the absence of an NRIC a valid passport (“Proof of Identity”). In the event you are unable to provide a Proof of Identity upon collection of the mobile device, we will not accept the mobile device for collection.

    In the case of an incorporated body you must also provide certificates of registration or incorporation.

  3. Bounce may work with a number of agencies and service providers to enable Bounce to check the international mobile equipment identity number ‘IMEI’ of all mobile devices that are collected by Bounce to confirm that they are not stolen. Bounce may do this prior to confirming purchase. However, in the event that Bounce become aware of any issues at any time, Bounce reserve the right to withhold/cancel payment and you agree to co-operate with Bounce and any authorities should Bounce make such a request.
  4. The provision of the Proof of Identity is material condition of Bounce’s contract with you. If you do not provide the necessary Proof of Identity documents within 7 days of the Order Approved Date (as defined in clause 8b below) Bounce reserve the right withhold payment for your mobile device and/or contact the police about the relevant transaction.

8 Pricing

  1. Prices offered on the Bounce Website are subject to change at any time without notice.
  2. When your order has been placed, the prices quoted are guaranteed for 7 days from the “Order Approved Date” (where the “Order Approved Date” is the date on which Bounce send you a confirmation letter or email). If we are not able to contact you to collect your mobile phone or you are unavailable for collection of the device within a 7 day period since you placed the order, Bounce will propose an adjusted price by email (the “Revised Offer’).
  3. Adjusted orders for Non-working devices will be automatically processed for payment at the price set out in the Revised Order if you do not reply to the Revised Offer within 14 calendar days of notification of such Revised Order to you. Bounce will attempt to contact you within the 14 days of the Revised Offer being issued, if Bounce is unsuccessful in contacting you Bounce will process the order at the Price set out in the Revised Offer. By agreeing to these terms and conditions you acknowledge and agree that if you do not respond to the Revised Order within 14 calendar days a binding contract will be established between Bounce and you at the price set out in the Revised Order.

9 Delivery

Bounce will collect your mobile device at a location advised by you at the time of placing the order. To ensure security, Bounce will provide proof of collection and Bounce will verify your Proof of Identity prior to accepting the device. Bounce will ensure that your mobile device is secured and safe in the transit to Bounce.

10 Payments

  1. Bounce offers an option of bank transfer or cheque payments to pay you for your mobile device and may offer other options at Bounce’s discretion. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed.
  2. When Bounce receives your mobile device, Bounce will check that it is complete, and that it meets Bounce’s terms and conditions. Providing it does, Bounce will make payment to you via bank transfer, within 3 business days or via cheque, within 4 business days (business days’ means any day excluding the weekend and any public holiday in Singapore). Subject to additional time for processing for orders that contain 20 items or more (“Bulk Orders”). Generally Bulk Orders will take additional business days to be processed.
  3. Bank transfer payments can only be made to the account details given when placing the online order. Bounce cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.
  4. Cheque payment will be crossed to the Account Payee Name given clearly on your online order. The Account Payee Name should be the same as the one on your Bank Account Name. There will be a $3 bank charge deductible from the agreed value for cheque issuing and postage fee.
  5. In the case where the cheque has to be stopped due to error on account payee name or that the cheque is misplaced, and cheque has to be re-issued, Bounce will deduct the following from the agreed value: $5 for stop-cheque fee, $3 for administration charge and $3 for cheque re-issuing and postage.

11 Proof of ownership

In the case Bounce is notified or suspects that the mobile device is either lost or stolen, Bounce may request further proof of ownership of the mobile device. Additional proof of ownership may include, but is not limited to, receipts, tax invoices or carrier receipts. In the event that there is insufficient proof of ownership, the mobile device may be returned to you, or sent to the relevant authorities.

12 Bounce’s liability

Bounce will not be liable or responsible for any failure to perform, or delay in performance of, any of Bounce’s obligations under a contract that is caused by events outside Bounce’s reasonable control or due to Bounce’s compliance with any applicable laws or regulations.

13 General

  1. If any provision of these terms is void, unenforceable or contrary to law, such provision shall be deemed to have been excluded from these terms from the commencement of your contract and shall not affect any other provision hereof.
  2. These terms and the transactions contemplated by it are governed by, and construed in accordance with the Singapore laws and each party submits to the non-exclusive jurisdiction of the respective courts of Singapore, for determining any dispute concerning this or the transactions contemplated by it.